Jeli believes gaming should be a source of entertainment — not stress. Our responsible play policy is designed to keep every member safe and happy.
Responsible play means enjoying gaming purely as entertainment — not as a way to earn money or relieve stress. At Jeli, we believe every player's most important responsibility is knowing their limits and sticking to them.
Millions of people across Bangladesh enjoy jeli every day for entertainment. But for some, gaming can occasionally spiral out of control. That's exactly why jeli has a Responsible Gaming policy — giving you all the tools you need to stay safe.
Responsible gaming isn't just our responsibility — it's a shared commitment between you, your family, and the Jeli platform. Together, we can make sure gaming stays enjoyable.
Core principles: When gaming stops being entertainment and becomes a compulsion, it's time to take notice. Jeli is here for you in that moment.
On Jeli, you set your own gaming limits. These tools help you stay in control and are the first step toward responsible gaming.
| Limit Type | Description | Purpose |
|---|---|---|
| Deposit Limit | Set daily, weekly, and monthly maximum deposit amounts | Financial Protection |
| Bet Limit | Control the maximum bet amount within a given period | Minimizing Harm |
| Loss Limit | Set a maximum loss amount for a given period | Budget Protection |
| Session Time Limit | Set a maximum continuous play duration | Time Management |
| Cooling-Off Period | Taking a Break from Your Account for a Set Period | Mental Break |
| Self-Exclusion | Suspend your account completely for a set period | Full Protection |
How to set it up: You can set all these limits under the "Responsible Gaming" tab in your Jeli account's Profile Settings.
The questions below will help you assess whether your gaming habits are responsible. If you answer "yes" to most of them, it may be time to seek help.
Are you spending more than you can afford on gaming? Struggling to cover household expenses?
Do you find yourself thinking about playing more to recover losses?
Do you want to stop gaming but find you can't — does that feeling sound familiar?
Are you lying to or hiding your gaming from family or friends?
Is gaming getting in the way of work, studies, or family time?
Do you feel irritable, restless, or moody when you're not gaming?
Warning: If you answered "Yes" to two or more questions, please contact [email protected] or activate Self-Exclusion from your account.
Self-Exclusion lets you lock your own account for a set period of time. It's the most powerful Responsible Gaming tool available. Use it whenever you feel you're losing control.
Log in to your Jeli account and click the profile icon in the top right corner.
Go to the "Responsible Gaming" option in the Settings menu.
Click the Self-Exclusion option and choose a duration — 30 days, 6 months, or permanent.
Confirming this will immediately suspend or permanently close your account.
For direct assistance: Email us at [email protected] — our team will respond within 24 hours.
Jeli strictly prohibits anyone under 18 from creating or using an account. That said, parental awareness remains the strongest line of defense.
If you suspect a minor is using jeli, notify us immediately at [email protected]. We will investigate and take the necessary action.
If you or someone you know is struggling with gaming addiction, the following resources can help:
Keep in mind: Asking for help isn't a weakness — it takes courage.
Discover the special measures Jeli has in place to keep you safe and happy.
Set daily, weekly, and monthly deposit limits. Lowering a limit takes effect immediately, but increasing it requires a 24-hour waiting period — that's your built-in protection.
While playing on Jeli, you'll receive regular reminders to take breaks. You can set a maximum session duration yourself — and get an alert when your time is up.
Set a maximum amount you're willing to lose within a given period. Jeli will alert you before you reach that limit — and automatically stop your gaming session once it's hit.
Whenever you feel you need a break, activate a cooling-off period or Self-Exclusion right away. Options range from 30 days to a permanent ban — and take effect immediately.
Age verification is mandatory when registering on Jeli. No one under 18 can open an account. Suspicious accounts are investigated and closed immediately.
Our support team is always ready to help with any responsible gaming questions or concerns. Write to us at [email protected] — we'll get back to you promptly.
Find answers to the most frequently asked questions here.
Gaming on Jeli is about more than winning or losing — it's a safe, enjoyable experience. Know your limits, stay protected, and make time for the people who matter.