Jeli's Privacy Policy

Welcome to Jeli. This privacy policy explains what information we collect when you use the Jeli platform, how that information is used, and the steps we take to protect your personal data.

Jeli believes transparency is the foundation of trust. We want every member to know exactly where their data goes and how it is used. This privacy policy is written in plain, clear English so every user in Bangladesh can easily understand it.

This privacy policy applies to the Jeli website, mobile app, and all other digital services. By using the Jeli platform, you agree to this privacy policy. If you do not agree with any part of it, please refrain from using the platform.

Jeli collects various types of information — some you provide directly, and some is collected automatically. A full breakdown is listed below:

Jeli collects your information in several ways. You should have a clear understanding of each method:

• Provided Directly: Information you provide when registering, logging in, updating your profile, or contacting support.
• Automatically Collected: Through cookies and tracking technologies while you use the website or app.
• Payment Gateway: From payment processors at the time of deposit or withdrawal.
• Third-Party Verification: From identity verification service providers during the KYC process.
• Public Sources: From government databases or authorized sources as required by law.

Jeli uses your data only for specific, defined purposes. We never use it beyond those purposes:

• Account management: To create, verify, and manage your Jeli account.
• Payment Processing: To process deposits and withdrawals securely.
• Security Assurance: To prevent fraud, money laundering, and other illegal activities.
• Customer Support: To resolve your complaints and queries.
• Service Improvement: To improve the gaming experience and enhance platform functionality.
• Legal obligations: To meet government or regulatory requirements.
• Contact: To send important updates, security alerts, or promotional offers (subject to your consent).

Jeli never sells your personal data to advertisers or third parties. You remain in control of your own information.

Jeli may share data in limited circumstances and only with trusted partners. Those circumstances are clearly outlined below:

• Payment Processors: Solely to process transactions with Mobile Banking, Nagad, Rocket, and other mobile banking services.
• Identity Verification Services: With approved verification agencies to confirm your identity during the KYC process.
• Legal authorities: Upon a lawful request from a court or government authority under Bangladesh law.
• Technology Partners: For cloud hosting and cybersecurity services — they may only use data in accordance with jeli's instructions.

Outside the cases listed above, Jeli does not share your data with any third party under any circumstances. All partners are bound by strict data protection agreements.

Jeli follows industry-leading standards to protect your data. Our security measures are multi-layered and continuously updated:

• SSL/TLS encryption: All data transfers on the website and app are secured with 256-bit SSL encryption.
• Database Encryption: All stored personal data is kept in encrypted form.
• Firewall & DDoS Protection: Advanced network security measures are active.
• Two-Factor Authentication (2FA): Option to add an extra layer of security to your account.
• Regular Security Audits: Regular audits conducted by third-party experts.
• Restricted Access: Only authorized personnel may access specific data.

In the event of a data breach, jeli will notify affected members within 72 hours and take prompt corrective action.

Jeli's website and app use various types of cookies. Cookies are small text files stored on your device that help improve platform functionality.

• Essential cookies: Login sessions and security tokens are essential for the platform to function.
• Performance Cookies: Remembers your preferences, language settings, and gaming preferences.
• Analytics Cookies: To improve our services by reviewing page visits and usage patterns.

You can turn off non-essential cookies at any time through your browser settings. Note that disabling certain cookies may limit some platform features.

Jeli retains your data only for as long as necessary. Each type of information has its own retention policy:

• Account information: For the duration the account is active, and 5 years after closure.
• Transaction Records: A minimum of 7 years as required by legal obligations.
• KYC documents: 5 years after account closure.
• Communication History: Up to 2 years.
• Log Files: 90 days for security purposes.

After the specified period, data is securely deleted or anonymized.

As a Jeli member, you have several important rights over your personal data:

Jeli strictly prohibits anyone under 18 from using the platform. We never knowingly collect data from minors.

Age verification is mandatory during registration. If we determine that an account has been created by a minor, it will be suspended immediately and all associated data will be deleted.

If you believe a minor is using jeli, please let us know at [email protected].

Jeli may update this privacy policy from time to time. Changes may be driven by new services, legal requirements, or security improvements.

For significant changes, we will notify you by email or via an in-platform notification. Continued use of the platform after such changes constitutes acceptance of the updated policy.

The "Last Updated" date at the top of this page is kept current at all times. We recommend reviewing this policy regularly.

For any questions, concerns, or requests to exercise your rights regarding this Privacy Policy, please contact us:

• Email: [email protected]
• Website: jeli.bid
• Response Time: Typically within 24–48 hours

Our data protection team is available Monday to Saturday, 9 AM to 10 PM. Complex matters will receive a detailed response within 30 days.